Guest Relations

SHINE_Logo_2clrAt OCH Regional Medical Center, customer and patient satisfaction is a top priority. Our goal is to ensure that you not only receive the very best medical care, but that your overall experience here exceeds your greatest expectations!  We pledge to do our very best to meet your needs.  


Our guest relations representative visits patients daily to inquire about quality of care and hospitality; know that we truly appreciate your honest and sincere feedback.

From our bedside clinicians to our business office, we want your visit at OCH Regional Medical Center to be as comfortable and accommodating as possible.  We are committed to delivering high-quality care with kindness and compassion, and we hope our selfless hospitality will SHINE!

For more information about the SHINE program or for information about our guest services, please contact:
Emily Waters                                                                                                                                                                                                                              Guest Relations Representative
Phone: (662) 418-8997